{"id":17,"date":"2025-09-27T12:08:46","date_gmt":"2025-09-27T12:08:46","guid":{"rendered":"https:\/\/picassotilesbd.com\/?page_id=17"},"modified":"2026-01-08T04:47:21","modified_gmt":"2026-01-08T04:47:21","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/picassotilesbd.com\/index.php\/refund_returns\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">FU-WANG Ceramics is committed to ensuring customer satisfaction and transparency in all purchases. This Refund Policy applies to all online customers purchasing FU-WANG tiles<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Eligibility for Refund<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A customer may request a refund under the following conditions:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.1 Wrong Product Delivered<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the customer receives tiles or items <strong>different from what was ordered<\/strong>, FU-WANG Ceramics will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verify the mismatch<\/li>\n\n\n\n<li>Approve a refund or replacement<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Wrong product claims must be reported <strong>before unloading<\/strong> or immediately after delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.2 Manufacturing Defects<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the customer identifies <strong>clear manufacturing defects<\/strong>, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Surface cracks<\/li>\n\n\n\n<li>Color shade issues (from the same batch)<\/li>\n\n\n\n<li>Uneven sizes<\/li>\n\n\n\n<li>Printing or glazing errors<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A refund may be issued after inspection by FU-WANG\u2019s quality team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.3 Out-of-Stock Situation<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a customer pays for a product that becomes <strong>unavailable<\/strong>, FU-WANG Ceramics will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Offer alternative options<\/li>\n\n\n\n<li>OR issue a <strong>full refund<\/strong> immediately if no alternative is accepted.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Non-Refundable Conditions <\/strong>:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds <strong>will not<\/strong> be provided in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tiles that have already been <strong>cut, installed, or partially used<\/strong><\/li>\n\n\n\n<li>Damages caused by <strong>customer mishandling<\/strong>, improper storage, or site conditions<\/li>\n\n\n\n<li>Color variation between different batches if not reported <strong>before installation<\/strong><\/li>\n\n\n\n<li>Tiles damaged <strong>after unloading<\/strong><\/li>\n\n\n\n<li>Excess tiles leftover after project completion<\/li>\n\n\n\n<li>Products bought during clearance\/discount sales (unless defective)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Refund Process for Approved Cases<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once a refund is approved, the following steps will apply:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.1 Product Return<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The customer must return the product to the <strong>FU-WANG Factory<\/strong> or <strong>nearest Dealer Point<\/strong>.<\/li>\n\n\n\n<li><strong>Return transportation cost will be borne by the customer<\/strong>, unless FU-WANG delivered the wrong product.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.2 Quality Verification<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Upon receiving the returned items:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>FU-WANG\u2019s quality team inspects the tiles<\/li>\n\n\n\n<li>If verified, the refund process begins<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.3 Refund Timeline<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds will be processed within:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>3\u20137 working days<\/strong> for mobile banking<\/li>\n\n\n\n<li><strong>5\u201310 working days<\/strong> for bank transfer<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Refund method will match the original payment method whenever possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Refund for Online Orders (Special<\/strong><strong> Conditions)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For online purchases:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.1 Prepaid Online Orders<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a refund is approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Money will be returned to the customer\u2019s mobile banking or card used for payment.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Cancellation Policy<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders may be cancelled <strong>before dispatch<\/strong> with a full refund.<\/li>\n\n\n\n<li>Once dispatched or in transit, cancellation is not allowed; the customer must follow the return procedure.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Complaint Submission Window<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers must report any product-related complaint within:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>48 hours<\/strong> of delivery for damage\/quality issues<\/li>\n\n\n\n<li><strong>7 days<\/strong> of purchase for factory defects (before installation)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Complaints made after installation will not be eligible<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Contact for Refund Support<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All refund requests must be submitted through:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>FU-WANG Ceramics Customer Care<\/strong><br>\u260e Hotline \/ WhatsApp \/ Email (as shown on website)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Required information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer name<\/li>\n\n\n\n<li>Order ID \/ Invoice number<\/li>\n\n\n\n<li>Photos\/videos of the issue<\/li>\n\n\n\n<li>Reason for refund request<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. Final Decision Authority<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">FU-WANG Ceramics reserves the right to make the final decision on refund approvals after completing product verification.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FU-WANG Ceramics is committed to ensuring customer satisfaction and transparency in all purchases. This Refund Policy applies to all online customers purchasing FU-WANG tiles 1. Eligibility for Refund A customer may request a refund under the following conditions: 1.1 Wrong Product Delivered If the customer receives tiles or items different from what was ordered, FU-WANG &hellip; <a href=\"https:\/\/picassotilesbd.com\/index.php\/refund_returns\/\" class=\"more-link\">Read More <span class=\"screen-reader-text\">Refund Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/picassotilesbd.com\/index.php\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/picassotilesbd.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/picassotilesbd.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/picassotilesbd.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/picassotilesbd.com\/index.php\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":2,"href":"https:\/\/picassotilesbd.com\/index.php\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":7323,"href":"https:\/\/picassotilesbd.com\/index.php\/wp-json\/wp\/v2\/pages\/17\/revisions\/7323"}],"wp:attachment":[{"href":"https:\/\/picassotilesbd.com\/index.php\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}